Returns & Warranty Policy

Last updated: January 2025

1. Service Quality Commitment

We are committed to delivering high-quality consulting services that meet or exceed client expectations. Our quality standards include:

• Professional expertise in auto parts market consulting
• Thorough research and analysis
• Clear, actionable recommendations
• Timely delivery of agreed deliverables
• Ongoing support and clarification as needed

2. Service Revisions

2.1 Revision Policy

• One round of minor revisions included in service agreements
• Revisions must be requested within 30 days of deliverable submission
• Major scope changes may require additional fees
• Revision requests must be specific and actionable

2.2 What Constitutes a Revision

• Clarification of recommendations or analysis
• Formatting or presentation adjustments
• Minor content updates based on client feedback
• Additional explanations or examples

2.3 What Does Not Constitute a Revision

• Complete change of project scope or objectives
• New deliverables not included in original agreement
• Substantial additional research or analysis
• Requests made after 30-day revision period

3. Service Cancellation

3.1 Cancellation Terms

• Written notice required for service cancellation
• Payment for completed work and expenses incurred
• Return of client materials and confidential information
• No refunds for completed deliverables

3.2 Partial Cancellation

• Multi-phase projects may be cancelled at phase boundaries
• Payment for completed phases plus any work in progress
• Pro-rated refunds for prepaid but unstarted phases

4. Warranty and Guarantees

4.1 Service Warranty

• 90-day warranty on consulting deliverables
• Covers factual accuracy and professional standards
• Does not cover market changes or client implementation
• Warranty claims must be substantiated with specific issues

4.2 What is Warranted

• Accuracy of market research and analysis
• Professional quality of recommendations
• Compliance with agreed scope and specifications
• Timeliness of delivery

4.3 What is Not Warranted

• Business outcomes or financial results
• Market performance or competitive changes
• Client implementation of recommendations
• Third-party actions or decisions

5. Dispute Resolution

5.1 Informal Resolution

• Direct communication with project manager
• Documentation of issues and concerns
• Good faith efforts to resolve disputes
• Escalation to senior management if needed

5.2 Formal Resolution

• Written dispute notification required
• 30-day response period for formal complaints
• Mediation option for unresolved disputes
• Legal proceedings as last resort

6. Refund Policy

6.1 Refund Process

• Written refund request required
• Review of work completed and expenses incurred
• Processing time: 15-30 business days
• Refund to original payment method

7. Client Responsibilities

To ensure successful service delivery, clients agree to:

• Provide timely and accurate information
• Review deliverables within agreed timeframes
• Communicate concerns promptly
• Maintain confidentiality of proprietary information
• Pay fees according to agreed terms

8. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters or weather events
• Government actions or regulations
• Technology failures or cyber incidents
• Pandemics or health emergencies

9. Policy Updates

This policy may be updated periodically. Changes will be communicated to active clients and posted on our website. Continued use of our services constitutes acceptance of updated policies.